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online shop
    Do I need a PayPal account to order your chocolates online?
    Will you ship chocolates to the US?
    Is your online credit card processing secure?
    How are the chocolates shipped during the summer months?
    The chocolates arrived damaged, will I get a refund?

ordering
    How can I order your chocolates?
    Do you have a minimum order?
    How far in advance do I need to place my order?

personalization
    Can the truffles be made with my personal design?
    Are the design patterns and colours on the chocolates safe to eat?
    Can I use my own favour boxes and embellishments?
    Can I apply my personal photos to the chocolate truffles?
    Do you offer personalized platters for special events?

chocolates
    Do your chocolates contain any preservatives?
    What kind of chocolates do you use in your truffles?
    Do you offer chocolate platters for special events?

care and storage
    How should the chocolates be stored?
    Can I store the truffles in the refrigerator?
    How are the chocolates packaged to prevent melting and maintain freshness?

Do I need a PayPal account to order your chocolates online?
No. You can enter your credit card information directly into the PayPal system. We use PayPal to handle all our online credit card transactions safely and securely. PayPal uses highly secure data encryption to handle all your private information. For more information, visit the PayPal website.

Will you ship chocolates to the US?
Yes. We are able to ship your online order to the US.

Is your online credit card processing secure?
Yes. We use PayPal to handle all our online transactions safely and securely. PayPal uses highly secure data encryption to handle all your private information. For more information, visit the PayPal website.

How are the chocolates shipped during the summer months?
Since chocolates are extremely sensitive to temperature, we only use overnight shipping when temperatures are near or above 25oC (77oF).

The chocolates arrived damaged, will I get a refund?
Please contact us within 24 hours of receiving your order. We will contact you and work on a case by case basis to either offer a refund or resend your order.


How can I order your chocolates?
You can order or boxed assortments through our online shop. For personalized chocolates, please contact us with your information, and we will be in touch with you shortly. We will provide you with all the details and information and work with you to personalize the perfect chocolate for your occasion.

Do you have a minimum order?
Due to the complexity of personalizing each chocolate piece, we have a minimum order of 50 pieces per design. Smaller orders, however, are subjected to a design setup fee. Please contact us regarding pricing for orders with less than 100 pieces.

How far in advance do I need to place my order?
It is recommended that orders are placed as soon as possible. For most orders with personalized designs or colours, 1.5 to 2 months is required. Please contact us for more details.


Can the truffles be made with my personal design?
Yes. You may provide us with your high resolution original design (at least 300 x 300 ppi) in any of the following formats: eps, pdf, jpg, gif, bmp, psd. We will work with you in ensuring that your design is perfect before applying it onto our truffles.

Are the design patterns and colours on the chocolates safe to eat?
Yes. Our chocolates are made with all natural ingredients. The design pattern and colours are made of edible ingredients and is safe to eat.

Can I use my own favour boxes and embellishments?
Yes. We sell our chocolates with or without the truffle box. Additional fees may apply for embellishments on our truffle boxes.

Can I apply my personal photos to the chocolate truffles?
Yes. You may provide us with your high resolution photo (at least 300 x 300 ppi) in any of the following formats: eps, pdf, jpg, gif, bmp, psd. We will work with you in ensuring that your photo is perfect before applying it onto our truffles.

Do you offer personalized platters for special events?
Yes. Chocolate platters are available, and are sold as loose chocolates. You can choose from our truffle assortment or personalize the chocolates. Please contact us for pricing and other information.


Do your chocolates contain any preservatives?
No. We do not use any preservatives or artificial flavourings. We use only the finest all natural ingredients and flavours for our chocolates. Since we do not use any preservatives, the chocolates have a shelf life of about two weeks, and should not be consumed after the listed expiration date.

What kind of chocolates do you use in your truffles?
We use only the finest chocolates in our truffle recipes. Our classic dark chocolate truffles are made with a delicious blend of Belgium dark chocolates, in a perfect harmony of rich chocolate flavour and texture. Please view our flavours section for more details.


How should the chocolates be stored?
The ideal temperature to store our chocolate truffles is between 15 to 18oC (59 to 65oF). Chocolates should be kept in a covered box in a dry environment away from direct sunlight and strong odours. Since we do not use any preservatives, the chocolates have a shelf life of about two weeks, and should not be consumed after the listed expiration date.

Can I store the truffles in the refrigerator?
We do not recommend refrigerating chocolates, as the extreme temperatures may cause condensation and cracking. The ideal storage temperature is between 15 to 18oC (59 to 65oF). Chocolates should be kept in a covered box in a dry environment away from direct sunlight and strong odours. Since we do not use any preservatives, the chocolates have a shelf life of about two weeks, and should not be consumed after the listed expiration date.

How are the chocolates packaged to prevent melting and maintain freshness?
We take great care in packing all our chocolates safely and securely, and include desiccants and cold packs in warm weather to maintain freshness and quality.